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Case Study: Custom Order Mgmt Solution

Gap quadrupled order processing capacity with Nisum’s custom OMS. Nisum helped Gap increase order processing volume by 50% in just the first year of implementation, and they’re positioned to scale multiple folds for the future.

You can read the full text below, or see the Case Study here.


Custom Order Management Solution

Business Challenge

Gap Inc. is a multibrand, multichannel mega retailer that fulfills orders through physical stores, online, mobile and platforms globally. They outgrew their expensive legacy order management system and were suffering from various bottlenecks leaving them unable to make rapid customizations, easily integrate with their existing systems and ultimately, unable to scale their business.

Our Solution

Nisum’s solution was a new custom end-to-end OMS that involved designing & implementing various re-usable frameworks. Nisum created an asynchronous framework that supported ERP patterns to interface with message oriented middleware systems, order processing workflow management, complete end to end order processing audit trail, business intelligence procedures to support reporting, and state management frameworks to support order visibility. The end result is a highly scalable, distributed, web-ready, OMS capable of handling massive seasonal peak loads with a 0% downtime.
Nisum helped Gap increase order processing volume by 50% in just the first year of implementation, and they’re positioned to scale multiple folds for the future

Client Value

The new custom OMS is able to support domestic and international markets, and is cloud ready to handle millions of orders, and positioned to scale multiple-fold in the coming years. Gap gained significant efficiencies through the 2014 holiday season, with stores and DCs receiving over 90% of orders within 1 minute, compared to less than 50% of orders in 1 hour with the old system. The new OMS provides complete order visibility end-to-end and uses configurable business process frameworks for reuse in other Markets, Applications and Domains. Moreover, Nisum was able to significantly reduce Gap’s licensing and support costs.

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